Privacy Policy

This Privacy Policy explains how Heros Consulting Inc. ("CleanOS," "we," "us") collects, uses, shares, and protects information when you use the CleanOS platform at herosconsulting.ai and related services (the "Service"). CleanOS is a software tool for commercial cleaning businesses to create bids and proposals, find and contact prospects, manage a deal pipeline, and send invoices.

1. Information we collect

Information you provide

• Account & business profile: name, email, company name, address, phone, logo, tax/EIN, insurance and license details you enter.
• Content you create: bids, proposals, walkthroughs, scope items, email templates, and notes.
• Your customers' and prospects' data: contact details of the businesses and people you bid to, email, and invoice. You are responsible for having a lawful basis to provide this to us (see "Your responsibilities").
• Onboarding answers: company size, revenue range, stage, role, and how you found us.

Information collected automatically

• Usage & device data: log data, IP address, browser type, pages used, and feature interactions, used to operate, secure, and improve the Service.
• Email engagement: when you send through the Service, we record sends, opens, replies, bounces, and unsubscribes to power your stats and protect deliverability.

Payment information

When you or your clients pay, card and bank details are collected and processed directly by Stripe. CleanOS never sees or stores full card or bank account numbers — we store only a Stripe account identifier and status flags.

2. How we use information

• Provide, operate, secure, and improve the Service.
• Generate your bids, proposals, invoices, and AI-assisted content.
• Send transactional messages (receipts, reminders, security notices).
• Detect, prevent, and respond to fraud, abuse, and security incidents.
• Comply with legal obligations (tax, accounting, lawful requests).

We do not sell your personal information.

3. Service providers (subprocessors)

We share data only with vendors who help us run the Service, under contracts limiting their use:

4. AI processing

Some features send the text you provide (e.g. an RFP, brand details, or draft email) to our AI provider to generate output. We instruct providers not to train on your data via API. Do not paste information you are not authorized to share into AI features.

5. Email & CAN-SPAM

Marketing email you send through CleanOS must comply with the U.S. CAN-SPAM Act: a truthful subject and sender, your physical mailing address, and a working unsubscribe. CleanOS auto-injects your address and an unsubscribe link, and suppresses anyone who opts out. You remain the sender and are responsible for your content and lists.

6. Your choices & rights

• Access & export: download your data from Account → Data & privacy.
• Deletion: request account deletion from the Account tab; we honor a soft-delete window then permanently remove your data.
• Communication preferences: manage or stop non-essential email anytime.
• Depending on your state (e.g. California/CCPA), you may have rights to access, delete, correct, or opt out of certain processing. Contact us to exercise them.

7. Data retention

We keep your information while your account is active and as needed to provide the Service, then delete or anonymize it within a reasonable period, except where longer retention is required by law (e.g. tax/payment records). Email event logs are pruned on a rolling 90-day window.

8. Security

We protect data with encryption in transit, row-level database isolation so one customer cannot access another's data, scoped access controls, rate limiting, and continuous error monitoring. No method is perfectly secure, but we work to protect your information and notify you of incidents as required by law.

9. Your responsibilities

You are the controller of the prospect and client data you bring into CleanOS. You represent that you have the right to provide it and to contact those people, and that your use complies with applicable laws (including CAN-SPAM, TCPA, and Do-Not-Call rules for calls/texts).

10. Children

The Service is for businesses and is not directed to anyone under 18. We do not knowingly collect data from children.

11. United States

CleanOS is operated in the United States and currently intended for U.S. users. If you access it from elsewhere, you consent to processing in the U.S.

12. Changes

We may update this policy; we will post the new date above and, for material changes, provide notice in-app or by email.

13. Contact

Heros Consulting Inc.
[Mailing address]
oscar@herosconsulting.com